Policies

Pawsatively Golden Pet Care, LLC runs background checks on all potential Pet Butlers as well as checks references, completes in-person interviews, undergo on-the-job training, to include hands on and formal education to expand their expertise to provide the best care for your pet. Our Pet Butlers must have an obvious strong affinity for animals of varying types & have a vocation in the pet industry to be considered. Their experience ranges from personal, volunteering with animal rescue groups or shelters, to professional, training, grooming, vet technician, previous animal caretaker positions, &/or possession of pet Pet Butler certifications. All our staff is reliable, trustworthy, professional, and in possession of various certificates, with pet first aid and CPR being a requirement. Once a Pet Butler, our Pet Butlers and dog walkers are required to take a monthly mini course.

We carefully consider who will work well with each pet. While all our Pet Butlers love animals, we understand that people & animals need to accept each other too. If, for whatever reason, you want to try another Pet Butler, let us know & we will be happy to accommodate!

You may not have the same Pet Butler each & every time, especially when it comes to holiday scheduling. However, we do try to keep clients with the same Pet Butler whenever possible.

Each client has a Pet Butler who attends the required in-home consultation to meet you and your pet(s), designating that Pet Butler as your “primary.” A backup Pet Butler may be used if the primary Pet Butler is unavailable when a request for future services is made. The client may choose to meet the backup Pet Butler before they fill in for scheduled service for a fee, or the client can rely on Pawsatively Golden Pet Care, LLC to ensure the right backup is assigned. We work as a team & all our staff are professional & skilled.

At Pawsatively Golden Pet Care, our consultations are designed to ensure that our services are the perfect fit for your family—two- and four-legged members alike! While we’re confident in matching your household with the right Pet Butler, we also understand that sometimes pets and people simply don’t click. If that happens, we’ll gladly arrange a follow-up consultation with a different Pet Butler at no additional cost. Our team is highly attuned to animal behavior, but we trust you to know your pet best—so please don’t hesitate to speak up if something feels off.

What to Expect at Your Consultation

Each consultation includes a visit from your Lead Pet Butler and a designated Backup Pet Butler. This allows your pet(s) to meet both caregivers in a low-stress environment, ensuring comfort and familiarity no matter who provides the service.

During the consultation, we will:

• Observe your pet(s) in their home environment
• Evaluate temperament and behavior
• Conduct a full walk-through (if requesting overnight care)
• Discuss routines, medical needs, and enrichment preferences
• Review policies and procedures
• Confirm booking times and service details
• Go over the Time to Pet client portal

All consultations are billed at the rate of a 60-minute drop-in. If you require additional time, a longer consultation can be arranged in advance.

To request a consultation:

• Visit www.pawsativelygolden.com
• Navigate to the “Clients” tab
• Complete and submit the New Client Intake Form

Within 2 business days, a member of our team will contact you to schedule a brief phone consultation. This initial call helps us better understand your pet’s specific needs and allows you to disclose any special circumstances or behavioral concerns. Based on that conversation, we’ll determine whether we are the right fit for your family and proceed accordingly.

If we accept your intake form, you’ll receive an activation email with instructions to set up your client portal. Please note: portals must be completed and a credit card must be on file before services can begin.

Additional Consultations & Special Requests:

If you’d like to meet a fill-in or secondary Pet Butler, we encourage you to submit the request at least 5 days prior to your service start date to allow time for coordination. There is a fee for additional consultations unless:

• The originally assigned Pet Butler was not a good match.
• The change is due to an emergency or illness.

Should you move or welcome a new pet into your family, a new meet & greet will be required. This visit ensures we understand the new layout and routine and that your pet’s care continues seamlessly. Standard consultation rates apply.

Pawsatively Golden Pet Care, LLC has minimum visit requirements for the safety of your pets. We promise to always provide quality care that your pets need to thrive. We do not cut corners and your pet’s health and safety are our top priorities. The minimum visit requirements only apply if the pet parents will not be home at any point between our visits.

• For our free-roam dog clients, we need to check-in at least twice daily for 30 minutes, once in the morning and once in the evening, though we highly recommend adding a third drop-in service to allow for a midday potty break. If we have noticed that the pet is not doing well without the midday drop-in via leaving messes throughout the house or showing extreme anxiety, we will be contacting you to let you know we need to add another drop-in.
• Crated dogs & dogs under 1 year require a minimum of 3 daily drop-ins, 30-minutes each.
• Very young puppies and kittens will require more, and we will address this along with your needs during the consultation.
• Cats & caged pets in our care require a visit at least once every 24 hours.
• Horses, goats, chickens and other “range” pets need to be checked on at least twice daily for a minimum of 30-minutes each. If we are mucking stalls, increase these to hour visits. The number of range pets & responsibilities may cause minimum durations to increase.

Our minimum visit requirements are to ensure the health & safety of your pets while you are away and cannot be amended.

Rates may increase throughout the year to keep current with industry standards, taking our certifications, continuous education, and experience into consideration.

Base pricing is based on the service duration, experience and expertise, type of service, and type of pet with the highest applicable pet rate as the base price. Example: “John” has a puppy, an adult dog, and a cat. His base price will be based on the puppy rate.

Additionally, if a client’s account has gone inactive for 6 months or more, the client will come back into “Active” status at current rates with no exceptions.

We require 25% deposits at the time of booking for all overnight stays and services of 5+ days of drop-ins. Payments are due in full 3 days prior to service, except for holidays which have special instructions (see next section).

If payment is not made before services are scheduled to begin, your services will be terminated unless something was previously worked out with the office.

Payments are made through the app, Time To Pet, using Stripe to process the payment. We do not store your credit card information-it is stored by Stripe on their servers. Additionally, a credit card has to be on file and vaccines up to date in order to place a service request.

For holidays and other peak seasons, a non-refundable deposit of 50% is due at time of booking, or 6 weeks before the scheduled holiday service if you book months in advance, to secure your reservation. The remaining balance will be charged to your card on file approximately 3 weeks before the start of services.

The following are the times we charge extra for:

• Easter: Friday, Saturday, Easter Sunday, & Monday
• 4th of July
• Labor Day Weekend: Friday, Saturday, Sunday & Monday
• Memorial Day Weekend: Friday, Saturday, & Sunday
• Thanksgiving Week: weekend before, week of, and weekend after holiday
• Christmas & New Years: The Friday before Christmas week – Jan 2
• Father’s Day
• Mother’s Day

If payment is not made in full by the due date and no effort has been made to contact the office, your holiday services will be cancelled with no refund or credit and you will be dismissed from our services. *

Scheduling is on a first-come-first-serve basis & we do not overbook. We will do our best to accommodate last-minute service requests, but it is based on availability. Any services, including overnights, booked within 24 hours of the requested service will incur a last minute booking fee.

Holiday bookings made within 7 days of the holiday period incur a last minute booking fee.

“After hours” is considered anything before 8am and after 8pm. If your pet requires medications outside of those times, your fee will be waived.

Example 1: You have overnights coming up and you want your Pet Butler arrive at 6am because you have to leave by 3am to catch a flight, you will incur an after-hours fee.

Example 2: You only need drop-in services but your pet has a heart condition and needs meds at 7am, the after hours fee will be waived for that service.

Overages in payment will be given to the Pet Butler as a tip unless it is specifically stated by the client that it is intended to go towards something else. Pet Butlers receive 100% of their tips so if you think your assigned Pet Butler did a great job, please consider leaving them a tip!

Additionally, our system defaults to automatically apply a 20% gratuity to services. If you wish to change or alter this, you will need to change the settings in your portal. You may visit the Time to Pet app to do so. To access this area, navigate to the “My Info” section of the Client Portal on the right-hand side of the screen, there you can add or adjust their Automatic Tip amount. This flat rate or percentage will be automatically added to invoices created after the Automatic Tip is added. Clients can adjust this amount anytime by clicking the pencil icon next to “Auto Tip” and changing the amount and/or type. Then, they select the percent (%) sign for a percentage or the dollar ($) sign for a flat rate amount. Once they have entered their desired Auto Tip amount, they click the floppy disk icon to save.

Tips for Cancelled Services: When services are cancelled on an invoice containing a tip, that tip will remain where it is on the invoice. To remove the tip from the invoice, you can do so manually by clicking the “Edit” icon next to the tip, changing the tip amount to $0.00, and saving your changes. If the invoice has already been paid, the tip will be moved to the client’s open payment balance, which you can then apply to another invoice.

The time of our first arrival will be discussed at the time of booking. Your Pet Butler will be in and out for the day, adjusting their schedule to accommodate the type of overnight you have requested. For our basic overnight service, your Pet Butler can leave for up to 6 hours at a time, for approximately 11 hours total. For TwilightWatch services, we will do our best not be gone from the home for more than 3 hours at a time, but will be gone approximately 6 hours total.

Overnight services conclude at 9 AM the last day of scheduled service. If we are needed beyond 9 AM on the last day of scheduled service, this is extended care, and you will be charged an additional fee. Please keep in communication with your Pet Butler. If you are held up or delayed for any reason, let us know so that we may make the proper adjustments needed.

If you are out of town we require to be notified when you get home. If we do not hear from you, we will continue services to the best of your ability and you will be charged accordingly. Note that if you were getting overnights, there is no guarantee that we will be able to continue overnights during peak seasons so visits may be turned into drop-ins. This is something we have put into place for those who may have flights cancelled and may not be in a location where they can contact us. If we are not notified that you are home, and we come back and you are home, you will still be charged for that visit.

At Pawsatively Golden, we know how important it is for your pets to be cared for on time, and we always do our best to accommodate preferred visit times. To ensure fairness for all clients and account for scheduling logistics, we operate within a two-hour arrival window rather than guaranteeing exact times.

Exceptions are made for pets with medical needs that require care at a specific time. These clients always take priority over other clients. Otherwise, visits may begin anytime within the scheduled two-hour window. This approach allows us to balance the needs of all pets in our care, while accounting for factors such as traffic, weather, medications and unexpected circumstances.

We appreciate your understanding as we work to provide the best care possible for every client and their pets.

We understand that plans can change, and we always strive to be flexible. However, when you book services with us, you are reserving dedicated time with one of our trained Pet Butlers. That means we often turn away other clients in order to honor your reservation. Last-minute cancellations limit our ability to fill those spaces and directly affect our staff’s livelihood. Please note that all holiday information is provided in a separate document titled “Holiday Information & Cancellations.”

To balance fairness for our clients and protection for our team, our cancellation policy is as follows:

7+ Days Before Services Begin

• Cancellations made at least 7 days in advance will receive a refund. If you’ve placed a deposit, it will be credited back to your Pawsatively Golden account for use on future services.

2–6 Days Before Services Begin

• Cancellations made 2–6 days before services start will receive a 50% refund.
• If payment for your services has not yet been made you will be billed for the other 25% of the total service cost to meet the policy requirements.

Within 48 Hours of Services

• No Refunds / No Credit
• Cancellations made less than 48 hours before the start of service are non-refundable and not eligible for credit.

Why We Have This Policy

• Protecting Our Pet Butlers’ Time: When you book, your Pet Butler reserves that time exclusively for your pets. Last-minute cancellations mean lost income they cannot easily replace.
• Fairness to All Clients: Many families request services during peak times. If a slot is canceled too close to the scheduled date, we cannot rebook it for another client who needed care.
• Consistency with Industry Standards: Professional pet sitting and pet care companies nationwide uphold similar cancellation structures (often 7+ days for full credit, partial refunds in the mid-window, and no refunds within 48–72 hours). This ensures stability and fairness across the industry.
• Sustainability of Service: These guidelines allow us to continue providing the high-quality, reliable, and compassionate care your pets deserve.

Pawsatively Golden Pet Care, LLC requests all new clients use a lockbox for us to access their homes. Lockboxes provide you with the peace of mind that last-minute care is possible when no key exchange was made. This way, our staff will have immediate access to your home in the case of an emergency. The code for the lockbox can be updated as often as you like, just let us know the code when you need our services. You can use an existing lockbox you already have, purchase a new one, or have Pawsatively Golden Pet Care, LLC ship a lockbox to you for a fee, which includes our admin processing fee. Lockboxes are not required but are highly suggested to ensure smooth and secure access to your home without the need for key handovers.

The first time you request services, simply place two keys inside the lockbox & securely hang it from a designated area (usually an access door). It is your responsibility to contact Pawsatively Golden Pet Care, LLC and give us your lockbox code & location to ensure our staff can enter the premises. After the service is over, unless you notify us that you want your key returned, a single key will be kept on file with us. If you choose not to keep keys on file with us, your Pet Butler will return your keys to the lockbox before departure. If at any point you want your key back we can deliver it in-person for a fee to compensate for our staff’s time. Any keys we need to create on your behalf are subject to a fee.

If Pawsatively Golden Pet Care, LLC cannot gain access to your home for any reason, you will be notified, & we will contact a locksmith to access your home if there are no alternative means to gain entry. Ideally, we would contact your emergency contact who would be able to let us access the home, but if they are not local, you will then be subject to the cost of the locksmith plus our staff’s time, when applicable. This is why it is so important to have an emergency contact within walking distance.

If you have keyless entry & do not wish to provide keys, keep in mind if there is ever a power outage or the unit has a low battery or malfunctions, our staff will not be able to access your home. Again, you will be notified, & a locksmith will be called if there are no other means of entry to care for your pets. You will be subject to the cost of the locksmith and our staff’s time, when applicable.

In the event you want us to keep keys on file, keys are stored in the office in a lockbox with a randomly generated number corresponding to the client’s account. No identifiable information will be stored with the keys. If you require pick-up and drop off for FOBs, a fee will be applied to your upcoming invoice for the Pet Butler to accommodate your request.

*Please see the “Emergency Contacts” section.

To ensure the health and comfort of your pet, please leave your thermostat setting within a normal, comfortable range (68-75F). If we enter a home and the thermostat is set below 65 degrees or above 75 degrees, we will adjust the thermostat to accommodate your pet.

Please let us know what temperature you prefer so we may put it back to that setting upon our departure – providing that it falls within the above-mentioned range.

Fenced-in yards are a real treat for clients’ animals; however, no fence system is 100% animal proof. Pawsatively Golden Pet Care, LLC does not accept responsibility or liability for any client’s pet(s) that escape, are injured, or become lost, fatal, or otherwise when pets are left out or given free access to fenced-in areas. This includes electronic, wood, metal & every other type of fence.

We do everything in our power to prevent a pet from getting loose. We use every contingency plan in our arsenal to prevent it, and though we have never needed it, Pawsatively Golden Pet Care, LLC utilizes Tractive trackers to keep your pets safe if they are deemed “at risk.”

If your pet has ever “escaped” before, it is considered at risk. Please let us know so we can fit your pet with a tracker at the consultation. At risk pets will be fitted for a tracking device that will remain on the pet the entire duration of the scheduled service, even if we are only doing drop- ins for a vacation client. This means that our tracker is on your pet even while your Pet Butler is not there, and we will be notified immediately via the Tractive app if your pet leaves its designated “safe zone.” At the end of our service, we will remove the tracker and take it with us and secure the home.

Your Pet Butler will properly dispose of pet waste in your outside waste receptacle unless instructed otherwise, & we will do our best to clean up any accidents your pet(s) may have.

Pawsatively Golden Pet Care, LLC is not responsible for carpet or flooring stains created by your pet(s), nor do we accept responsibility for any items your pet may chew or destroy during our stay. We will do our absolute best to attempt to avoid these sorts of things, but ultimately we cannot control your pet while unsupervised. IE: taking a shower, running to the store, etc. We do request that you let us know if your pet needs to be crated when not supervised.

Please provide our Pet Butlers with plastic bags, paper towels, towels, preferred cleaning products & trash bags and indicate where you would like your waste disposed of. Please put your trash and recycle nights in your profile under the general home information. If we are there for trash night, we will happily take it to the road for you.

Your Pet Butler will attempt to administer medications as directed but cannot be held liable for any complications that may arise as a result. For example, timid cats with medical conditions may be especially difficult & pose a serious risk. Any & all medication administration needs to be disclosed prior to the consultation, preferably during the phone consult, so we can place a Pet Butler who is skilled in oral &/or injectable medications with your pet.

Pawsatively Golden Pet Care, LLC will not, under any circumstances, service any pet with a contagious disease. This is for the safety of our other clients & our own pets. Pawsatively Golden Pet Care, LLC requires all pets to have up-to-date vaccinations & immunizations before service begins.

If a Pet Butler is bitten or exposed to any disease or ailment received from a client’s pet, which has not been properly or currently vaccinated, the client will be responsible for any & all costs & damages that may incur as a direct result.

In accordance with NC state law, we must have proof of Rabies shots on file before a service can begin. Given the nature of our services, we do not require proof of any other shot records. This will remain until the law changes or Pawsatively Golden Pet Care, LLC begins offering group adventures for our clients.

If a pet has allergies, it is the client’s responsibility to make our staff aware so that we may do our best to avoid situations that may cause these allergies to flare. However, if a pet is allergic to grass for example, but requires going outside for potty breaks and exercise, Pawsatively Golden Pet Care, LLC is not responsible for any flare-ups that may occur as a result.

If your pet is allergic to normal, everyday things and requires allergy medication, Pawsatively Golden Pet Care, LLC needs to be made aware before any services ensue and given access to any relevant medications. Likewise, if a pet is allergic to anything so bad that they may require emergency care if exposed, Pawsatively Golden Pet Care, LLC requires the client to keep us notified of any changes. If you have an EpiPen or equivalent for your pet, it needs to be readily available to the Pet Butlers to properly treat the animal upon emergency reactions.

Pawsatively Golden Pet Care, LLC requires all clients’ animals to be on a monthly parasite prevention before services are started. Especially in a beach or wooded setting, walks or potty breaks could lead to picking up parasites such as ringworm, tapeworm, fleas, ticks, etc. If the animal is not on prevention, they may bring such parasites home. Deer ticks are in our area and carry Lyme disease, which can be passed to your pet or you if Fido brings infected ticks home and they go unnoticed.

Pawsatively Golden Pet Care, LLC requires all Pet Butler’s to keep their personal pets on monthly parasite prevention to avoid inadvertently bringing any parasites into a client’s home and are required to disclose if their pet is ever exposed to a contagious disease to prevent any members of our team bringing parasites or contagious diseases into the home. Pawsatively Golden Pet Care, LLC is not responsible for any parasites that a client’s pet may have upon return to the owner’s care. If the pet is on prevention, anything they pick up should die.

This needs to be someone within walking distance who has access to your home in case roads become impassable. We live in “hurricane alley,” hurricanes and inclement weather are bound to happen. The emergency contact will then be called upon by Pawsatively Golden Pet Care, LLC to request their assistance to check on your pet. There is the option to put more than one emergency contact if you have a trusted friend or family member that you would prefer to be contacted unless we need your emergency contact to step in for your pet(s).

Note: Garage door openers & some electronic home entry systems will not work during a power outage. In the event the client does not provide a nearby emergency contact with access to the home by other means, Pawsatively Golden Pet Care, LLC will still provide services, but not until conditions allow us to reach the home safely & we can gain entry.

In addition, emergency contacts will be notified to take over service if Pawsatively Golden Pet Care, LLC terminates the service agreement due to extreme, undue aggression. *

*Please see “Inclement Weather” & “Animal Behavior” policies.

In the event of a medical emergency involving your pet, we will contact your preferred veterinarian listed in our files. If the preferred vet is unavailable, we will seek care from the nearest veterinary clinic. Should severe weather or other emergencies prevent access to your home, we will contact the designated emergency contact provided by you. If you are unreachable, we reserve the right to make decisions in the best interest of your pet’s health and safety. 

All clients are required to let us know how much we are approved to spend on emergency services for your pet in the event you are not reachable.

We reserve the right to act in the best interest of the pet at all times.

Pawsatively Golden Pet Care, LLC’s Pet Butlers and Pet Walkers will use their best judgment while caring for your pet & home at the time of inclement weather. We will attempt to carry out your care instructions as requested to the best of our ability. The care we provide your pet, along with your pet’s safety are our primary concerns so adjustments may be made to accommodate.

In the event of severe inclement weather, the service schedule may be changed, interrupted, or altered due to uncontrollable circumstances. This is to include the possible relocation of your pet if the threat of inclement weather is severe enough to warrant it. Likewise, in situations such as this, if your assigned Pet Butler has their own pets at home and no one to watch them, they may bring them to your home (when able & ideally with your permission) so they can make sure they are also safe. All precautions will be made to keep pets separate to prevent harm to any of the animals. The only exception to this would be if the pet has been with this group of pets before for playdates or other offered group activities.

If it is not safe to drive to your home to start services, your emergency contact will be notified so they may check on your pet & we will inform this contact that they will be notified again once our Pet Butler is able to resume services.

Pawsatively Golden Pet Care, LLC does not believe in “banned breeds” and is a huge advocate for “bully” breeds. However, all animals’ behavior can be unpredictable at times. Pawsatively Golden Pet Care, LLC does not accept responsibility or liability for animal behavior, normal or otherwise, which may result in injury to the client’s animal. Further, if the Pet Butler is harmed or injured by the client’s animal, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Pet Butler or by the animal.

If at any point the animal is deemed as being aggressive or confrontational for any reason, the provider will notify the office and the owner as soon as they are in a safe place to do so to receive guidance. We will attempt to follow any guidance given by the client. Pawsatively Golden Pet Care, LLC has the right to terminate any client agreement of services if the animal being cared for begins displaying undue aggressive and/or confrontational behavior.

In the event this was to occur, and the client was not able to be reached or if the client is unable to come back early, Pawsatively Golden Pet Care, LLC’s management will assess the situation and react accordingly.

If management feels there is an underlying medical emergency, a trip to the emergency vet will ensue and the client will be notified as soon as the Pet Butler and the animal are safe. In conjunction, should Pawsatively Golden Pet Care, LLC management determine there are no suggestions of a medical concern, the animal may be confined to a room or crate for the remainder of the service, minus food/water and potty breaks. If at any time management deems the situation has passed, we will continue normal services while taking special note of activities & behaviors displayed. A detailed update will be given upon the client’s return. If this issue is completely new for the animal, we may recommend taking your pet to a vet to make sure there is not an underlying medical concern.

Pawsatively Golden Pet Care, LLC management and Pet Butlers have all taken various animal behavior and care courses and have certifications available to view on our website. We are knowledgeable and professional and will do everything in our power to care for your pet no matter the circumstances, but safety is always our top concern. If we believe your pet to be out of our realm of expertise, we can refer you to some local trainers and behavioralists.

Pawsatively Golden Pet Care, LLC requires clients to keep all their files up to date. If a client does not update their file Pawsatively Golden Pet Care, LLC reserves the right to act in the best interest of the animal. Any injury that would require a vet visit will be brought to the owner’s attention as soon as we are safe, and it is safe to call. This is to exclude hired pet taxi services specific to transporting a pet to/from the vet at the owner’s expense.

Pawsatively Golden Pet Care, LLC is not responsible for any veterinary bills incurred while under our care, including injury, illness, and fatality. Clients are required to sign a permission form giving our staff the ability to seek veterinary care for your pet and give us a preliminary amount that we can spend if needed.

We also highly recommend that you call your veterinary office to let them know when you are going out of town and who is watching your pet(s) and let them know we have permission to seek medical treatment if needed.

In the event of a medical emergency involving your pet, we will contact your preferred veterinarian listed in our files. If the preferred vet is unavailable, we will seek care from the nearest veterinary clinic. Should severe weather or other emergencies prevent access to your home, we will contact the designated emergency contact provided by you. If you are unreachable, we reserve the right to make decisions in the best interest of your pet’s health and safety.

If a Pawsatively Golden Pet Care, LLC Pet Butler has a pet for services & the client does not meet for pick-up, and no other arrangements were made, we will keep the animal at the owner’s expense until the next business day. If the client does not show up for 3 consecutive days with no contact the animal will be considered abandoned & you will be reported to Animal Control. In addition, we will reach out to our local rescues regarding having the animal put up for adoption as soon as possible.

We respect your privacy. Any photos taken of your pet during our visits will not include identifiable details of your home. Photos may be used on social media for promotional purposes and they will be carefully screened to protect your privacy. Please let us know if you prefer not to have your pet’s photos shared publicly. We take the privacy of our clients very seriously and will never sell or otherwise divulge a client’s personal information to an outside entity without written consent. This does not apply to sharing public reviews clients may make on public web sources such as Facebook, Google.

Photos taken that are selected for public use (social media for example) will be screened for personal identifying information and any such information will be edited or cropped out of the photo for your safety.

Typically, we cannot accept jobs where a third party is expected to provide care during times we are also scheduled. For example, a client might ask their neighbor to handle midday check-ins for free or hire a sitter from a third-party service and request us to fill in when that sitter is unavailable.

Unless there are special circumstances, this practice is not allowed due to liability concerns. If something were to happen to your pet while under another person’s care, it could be difficult to prove that the incident did not occur during our scheduled time. However, if we are informed in advance and agree to the arrangement, we can take additional steps, such as documenting the pet’s condition upon arrival and departure, to ensure clarity. In such cases, a signed waiver will be required for our records.

We do make exceptions for certain situations, such as hospice-type contracts where we work alongside other pet care companies or in-home veterinary providers to deliver aroundthe-clock care for pets with critical needs. In these cases, we are happy to collaborate toensure the best care for your pet. However, for general circumstances, this type of arrangement is too great a liability to accommodate.

We will happily conduct drop-ins while you or a housemate is there, we just ask to be notified when possible. If a client is not home, we require notification if someone else is also going to be there. This is to include the pet parent themselves and scheduled services such as lawn care, etc.

We have found that being there while the client is there can increase the comfort for the pet if they are especially skittish. We have no problem conducting drop-ins or walks with the pet parent or while someone is home to gradually get them used to our presence so you may go out of town with peace of mind. We do require our clients to inform any others in the home of our visits and ask that we are made aware of if someone will be in the home upon our arrival.

If we enter a client’s home and were not notified anyone should be there and if we cannot verify that the person is supposed to be there, authorities will be called.

We are aware that sometimes this cannot be helped. We will work with you as best we can, but if communication is not there and their being there interferes with us carrying out our duties, you may be dismissed from our services. 

Pawsatively Golden Pet Care, LLC Pet Butlers are experienced with outdoor pets. If you have guardian dogs, outdoor pets or indoor/outdoor pets – we do not accept liability for any injuries that may occur while the pet is carrying out their daily outdoor duties. While we will do everything we can to make sure the environment is safe and the pets are well taken care of, the outdoors is an uncontrollable environment where anything can happen.